Terms and Conditions
Last updated: August 23, 2026
These Terms and Conditions (“Terms”) govern your use of davello.io and the branded shop apps operated by Davello LLC (“Davello,” “we,” or “us”) for independent businesses. They are platform terms. They are not specific to any one shop.
By using the website or a Davello-powered app, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the services.
The service
Davello provides software that lets shops take mobile orders, run accounts, and (where the shop enables it) loyalty. When you use a shop’s app, you are also dealing with that shop for food, pickup, refunds, and in-store rewards. Davello is not the restaurant or retailer.
Accounts and SMS verification
You create or sign in to an account with your mobile phone number. We send a one-time passcode by automated SMS to confirm that you own the number. By entering your number and requesting a code, you consent to receive those automated verification texts from Davello.
- Message frequency: typically one SMS per sign-in attempt, plus any resend you request.
- Message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Reply STOP to cancel SMS. Reply HELP for help, or email admin@davello.io.
Consent to verification SMS is not consent to marketing texts. We do not send promotional SMS as part of this campaign. You can use the app without marketing messages; you cannot complete phone sign-in if you opt out of verification SMS.
You agree to provide a number you own and to keep your account information accurate. You are responsible for activity on your account.
Acceptable use
You may not misuse the service, attempt to access another person’s account, abuse SMS (including requesting codes for numbers you do not own), or use the apps in a way that breaks the law or interferes with other customers or shops.
Orders, payments, and loyalty
Prices, availability, pickup times, and refunds are set by the shop. Payments are processed by the shop’s payment provider (such as Stripe or Square). Loyalty points or punches, if offered, are controlled by that shop or its point-of-sale provider.
Disclaimer
The website and apps are provided “as is.” To the fullest extent allowed by law, Davello disclaims warranties of merchantability, fitness for a particular purpose, and uninterrupted or error-free service. Davello is not responsible for the quality of goods or services sold by shops, or for carrier delivery of SMS.
Limitation of liability
To the fullest extent allowed by law, Davello is not liable for indirect, incidental, special, or consequential damages, or for lost profits, arising from your use of the services. Our total liability for any claim related to the services is limited to the greater of (a) the amount you paid to Davello in the three months before the claim or (b) twenty-five US dollars.
Changes
We may update these Terms from time to time. The “Last updated” date above will change when we do. Continued use after an update means you accept the revised Terms.
Contact
Davello LLC
Email: admin@davello.io