This page explains how to request deletion of your Channel Islands Juice account and the personal data associated with it, what data is deleted, and what may be retained.
We will verify your identity and process your request within 30 days. We may contact you to confirm the request before deleting your data.
When your deletion request is completed, we permanently delete the following personal data associated with your account:
| Data deleted |
|---|
| Your account and email address |
| Profile information (such as your name) |
| Order history and saved order details |
| Loyalty and rewards balances and history |
| Push notification tokens and app preferences |
We may retain limited information after your account is deleted, only where the law requires or permits it:
| Data retained | Reason | Retention period |
|---|---|---|
| Transaction and payment records (such as order totals and the last four digits of a card) | Required for tax, accounting, and financial recordkeeping | Up to 7 years, as required by law |
| Records needed to resolve disputes or enforce our agreements | Legal and fraud-prevention purposes | As long as necessary for the purpose |
Full payment card numbers are never stored by the app; they are handled directly by our payment processor (Square, Inc.).
If you have any questions about deleting your account or your data, contact us at admin@davello.io. For full details on how we handle your information, see our Privacy Policy.